Refund Policy

Unused eSIMs that have not been installed or activated may be refunded within 30 days of purchase, less any non-recoverable fees where applicable.

Installed or activated eSIMs, partially used data plans and top-ups are generally non-refundable, except where the service could not be provided due to a fault on our side.

If your eSIM could not be delivered (for example a provisioning failure), you will receive a full refund to the original payment method.

Submit a refund request from Order History. Approved card refunds are processed through the payment provider; FPX/online banking refunds are made by bank transfer.

A credit note is issued for every approved refund.